Our goal is to satisfy our customers by exchange or refund as outlined in this policy. Nutriville will refund purchases returned in original packaging with a receipt within 14 days from the original date of purchase. Refunds will be issued in the same form of tender with which the product was purchased.

*All pet food and treats (except raw food) can be returned in the original packaging as long as there is more than three-quarters of the food or treat remaining. Exceptions

There are some exceptions to our return & refund, these include: Clearance Items, Special Orders, Raw Food, Litter Pans, Beds, Muzzles, Sanitary Products (Pet Diapers), Cat Trees, Crates, clothing, collars, footwear.